fios - not ready for prime time?

Our house has been connected to Verizon's fiber optic service (FIOS) since July, originally for our Internet connection, but more recently for our TV and telephone service. While the initial Internet service was fast and stable, the system has not been as stable since we added our TV and telephone service. We have suffered numerous problems with television reception (usually requiring the local box to be "reset") and errors in our billing. Yesterday the Internet and telephone services stopped working.

I contacted the automated Verizon FIOS assistance system last night via my cell phone. After 20 minutes, their own diagnostic system reported that "there is a problem - we'll have to dispatch a technician to review your situation." Since the phone service is down they can't call the house, and my cell phone (also Verizon) coverage at work is pitiful. I hope I don't miss their call.

The loss of telephone service is most disturbing. Just like power and water, I expect phone service to be a utility that is always available.

Could I recommend FIOS - not at this time.